Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Items purchased through Material Made partner retailer must be returned to the original place of purchase.

 

General Return Requirements

• All items must be returned unused with original packaging and tags.
• Must provide the receipt or proof of purchase
• Products must be shipped in appropriate shipping boxes. Products returned solely in product packaging or in improper shipping boxes may not be accepted.
• All items marked final sale are not eligible for return or exchange.

To start a return, you can contact us at andrew@materialmade.com

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Material Made cannot be held responsible for items lost during return shipping.

You can always contact us for any return question at andrew@materialmade.com.

 

Damaged or Defective Items

If your item is defective or damaged, please contact us at andrew@materialmade.com and we will work with you to resolve the issue.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at andrew@materialmade.com